Job Description

Posted Date: May 29, 2019


    • We have an opening for a FRONT OFFICE MANAGER position.
    • Location: OAK RIDGE HOTEL AND CONFERENCE CENTER-Chaska, MN   Note: online applications accepted only.



    This position is eligible for an Employee Referral Bonus! If you know someone that would be a great fit for this role, you can refer them to this position and potentially earn an Employee Referral Bonus! Click here to view the step-by-step instructions to refer a friend to this position.



    If you have a positive attitude and a love for learning, you may be interested in joining our team.



    At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people. A FLIK Family-Then & Now. Great Food and Great Service are only possible with Great People behind the scenes. FLIK’s steadfast dedication to the training and support of our associates continues to nourish our vision and growth. Dedication, diligence, operational excellence and hands-on expertise are FLIK trademarks – only achievable through the work of our team of professionals. We embark on a relationship with every FLIK associate that provides, demonstrates and cherishes growth, education and ongoing mentoring – today and every day.



    Full time associates at FLIK are offered many fantastic benefits such as:

    • Medical
    • Dental
    • Vision
    • Flexible Spending Accounts (FSAs)
    • Commuter Benefits
    • Wellness Program
    • Employee Assistance Program
    • Life Insurance for Associates and Eligible Dependents
    • Short Term Disability (STD) and Long Term Disability (LTD)
    • Accidental Death & Dismemberment (AD&D) Insurance
    • Discount Marketplace
    • And other voluntary benefits

    Job Summary

    Summary: As a Front Office Manager, you will manage the duties and responsibilities of the front office associates to ensure customer satisfaction.  Responsibilities include hiring and managing employee relations for the front office and reservations staff, overseeing the daily operation of services for the account/operation, handling all guest complaints, and following up to ensure accuracy.


    Essential Duties and Responsibilities:


    • Manages the daily operation of the front office, coordinating with other departments as required to manage guest satisfaction.
    • Manages day-to-day operation of the front office by ensuring staffing, service and financial standards are met.
    • Ensures the day-to-day operation of the front office meets AAA 5-Diamond standards at all times including appearance standards.
    • Attends management meetings and those that relate to the front office.
    • Handles guest compliments, complaints and concerns in an appropriate fashion to ensure guest satisfaction and fiscal responsibility.
    • Prepares staffing schedules, training, and maintains department payroll reports, vacations, holidays, sick leave, and absence records.
    • Assists with interviewing candidates, conducts performance reviews, and manages performance as required.
    • Controls stock inventory levels, monitors workstations for cleanliness and organization at the front office and in the back office areas.
    • Performs other duties as assigned.





    • 2 years of experience working in a hotel, hospitality, or corporate environment.
    • Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
    • Associate’s degree is preferred.

    About Compass Group: Achieving leadership in the foodservice industry

    Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).


    Req ID: 282124